Why invest in IT Support outsourcing?
The goal is to solve your company's technological challenges, so that you and your company can focus on what's important. With remote and in-person support, we offer excellent IT solutions.
Technology
We combine cutting-edge technology with experience and robustness, always focusing on delivering the best to our customers.
Security
Ensure IT security, protecting your data and boosting your business growth.
Support
Agile and effective IT support: your business running smoothly, ready to grow with confidence.
Efficiency, agility and confidence!
Finding qualified IT teams can be challenging and often doesn’t meet expectations. With FCATI, you receive the best in IT, optimizing time and costs, increasing productivity and employee satisfaction. We offer several services such as:
- Support levels 1, 2 and 3
- Experienced and welcoming team
- Active Monitoring and Management
- Cybersecurity
- Software and Hardware Maintenance
- Servers Linux, Windows, several Hypervisors
- Firewalls (fortnet,sonicwall,paloalto,pfsense,etc)
- Structured and distributed networks
- VPNs (site-to-site, client-to-site)
- Backups (loals, cloud, distributed)
- Automated inventory
- Performance and SLA reports
Atendimento Remoto
R$ 60 / 30 min
- Privacidade no acesso (criptografado)
- Conexão de acesso parte apenas do cliente nunca do técnico
- 90% dos atendimentos são solucionados de forma remota
- Relatórios de diagnosticos e soluções
- Descontos acima de 4 horas de atendimento
Atendimento Presencial
R$ 160 /hora
- Suporte remoto e/ou presencial
- caso o suporte remoto não seja suficiente o time N2 está a disposição
- Atendimento seguro técnicos experientes
- Relatórios de diagnosticos e soluções
- Descontos acima de 4 horas de atendimento
Atendimento Nível 3
R$ 300 /hora
- Suporte remoto e/ou presencial
- Time de especialistas
- Atendimento agil e preciso
- Relatórios de diagnosticos e soluções
- Descontos acima de 4 horas de atendimento